Recreational Factory Warehouse - Failure to honor warranty
Purchased a Leisure Bay Spa from Rec Warehouse in 2010 and have been happy.I realize they closed their local locations but was assured service would not be an issue if needed.
I have the 10 year "Millennium Series Warranty" which covers equipment, cabinet etc in one form or another for 10 years. Recently, a main pump was leaking and I called their main number to schedule service. I was told that 1) Leisure Bay is out of business therefore they could not honor the warranty AND 2) Rec Warehouse is no longer incorporated it's an LLC (or something to that effect). A guy named Andy explained it like this, "if Best Buy sells you a Sony TV and Sony goes out of business, Best Buy would not be able to help you with Sony's warranty".
That's fine EXCEPT, the paper specifically says "Rec Warehouse Spa Service Policy", not Leisure Bay's policy. I could call back and argue that point, but it's obvious they are not going to do anything about it.
Now I have to find a replacement pump and pay an installer to put it in. 100% out of pocket.
Pumps are at least $500 from what I can tell. It's not the Spa I'm unhappy with, in fact, I've loved it. But the company is a stellar example of ***-poor customer service.
They have no idea what I may or may not have purchased from them in the future.I assure you it's nothing now.
More Review Details
- Monetary loss:
- Product or service
- Leisure Bay Spa
- Review category
You May Also Like
- "Assiniboia Downs Lady Godiva Rides Again 3975 Portage Ave Assiniboia , Winnipeg Manitoba R3K 2E9 (204) 885-3330 Robin speaks with forked tongue It seems Robin a native American house cleaning manager not only drinks..."
- "I have played here for quite some time. I have never had a problem with payouts being payed. They are debited to my bank account within a day..."
- "I was so surprise that kixeye suspended my account after i bought gold from them, for the past one year i have spend more than $1000 from this game (war..."
- "NOW OUT OF BUSINESS AND HAS FILED BANKRUPTCY TO GET OUT OF ANY PAYMENTS OR STUFF HE STOLE FROM CUSTOMER VEHICLES. THIS MAN IS A SCAM ARTIST, A CHEAT AND..."
- "I got my wedding dress from JJ's and I had not one problem. I even waited way too long to order it. They promised I'd have my dress with custom..."
- "Another "Posher" broke almost every listing rule: - inappropriate language - asking / pursuing a buyer if they're interested just bc they ask a ? - trying to do a..."
- "Alexis, Is a black girl that lives in Virginia Beach and has a cell phone of 813-682-7857. She drives a worn out white BMW with an oil leak. ..."
- " I flew overseas from Washington through TAV (Ataturk Airport). We missed the next connection trip because of the gate numbers confusion on the monitors. After we realized that..."
- "After waiting...and waiting, to receive my bows. After relentless emails that went unanswered. After inquiring about my bows on instagram, and having my comment deleted and then blocked. My bows..."