Recreational Factory WarehouseComplaints and Reviews

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Purchased Pool table in 2000. Paid $1,500. Installers cracked the slate by drilling an extra hole. We had to have the table disassembled for new flooring being laid. We hire a company to remove with the intent of re-felting. They discover the crack which the installers never, never mentioned. Their is proof of what they did by the extra hole drilled to hold the crack. DID NOT TRUST THIS COMPANY AS THEY USE DISHONEST INSTALLERS!!!! No one... Read more

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We purchased a pool from RW. RW uses Admiral pools to do the installs. They say there is no affiliation between the 2 but Admiral pools is the only above ground pool installer there is. So they are affiliated. Jeff with Admiral Pools told me he is not liscensed in my area so I would have to pull a permit as an owner builder but there will be not issues with that. Eight months later I cannot sell my home because the permit was never closed due to... Read more

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If you are looking for a pool heater, make sure you check around. They outsource the install and charge a large mark up on their units. They will tell you that Leisure Temp is better then Tropical, both are made from Aquacal. If you call the manufacture Aquacal, they will tell you they are the same exact unit. I paid for an 84K BTU unit the price I could have with another installer/company got a 112K BTU. CHECK AROUND!! This is not a company I... Read more

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Very poor coustmer service sent me the wrong filter and wont make it right gave me bad attitude and hung up on me

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The 25 year warranty on my pool which I purchased in 4/2011 has began to rust and exploded yesterday. To my surprise they have filed bankrupt and we're a franchise owned company. Now there is no way to have them cover my warranty. Not only did the pool explode it flooded the 12,000 gallons of water into my sunroom, my laundry room, and a downstairs bedroom. I'm lost for words that this company feels they have no responsibility to... Read more

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We purchased our Spa on July 17, 2010 and it was delivered July 29, 2010. We bought the Mellennium Series Warranty with Peace of Mind Extended Service Plan for $599. It was supposed to cover among other things “Lifetime Dura-Life Cabinet Warranty, 10 Spa Labor Warranty, 100% Mechanical Coverage, 100% electric Coverage, No plan Cap, and no travel charge” (I have the paper work). Now that we have the cabinet warping, 3 speakers out, and an... Read more

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They replaced a pool that only had partial warranty which, was okay. That pool started pitting and got holes in the wall in less than a year. Went to ask about it and they cleared out! Overnight from what the building owner said. Pure disgust! They left no forwarding address. They actually don't even go by that name on the Internet anymore. Trying to get a hundred words is impossible. Short and sweet, they took off and left me with a pool... Read more

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Purchased a Leisure Bay Spa from Rec Warehouse in 2010 and have been happy. I realize they closed their local locations but was assured service would not be an issue if needed. I have the 10 year "Millennium Series Warranty" which covers equipment, cabinet etc in one form or another for 10 years. Recently, a main pump was leaking and I called their main number to schedule service. I was told that 1) Leisure Bay is out of business therefore... Read more

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i bought an above ground pool from them with a 25 year warranty on the liner. In was told if anything went wrong I could get a new liner all I had to do was come into the store. I stopped by last summer. (2012) and found that the Greensboro, NC location had closed, no notice, no warning. I have no idea how to get in touch with them to see what the company willndo to replace this liner . Can you give me an address or email address to write to?... Read more

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ordered new pool pump from Rec. Warehouse lakeland fl, paid cash. Rec had sold numerous pumps and could not fill the orders. They were not calling customers to advise them. They waited for the customer to call them or come in to tell them seems to me they are holding on to money . I followed up on the order and was told the pump was in Orlando and would be there the next day..not so. By that time it was past 14 days and were told refund of many... Read more

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