Recreational Factory Warehouse

Does not back up with service, uninformed sales associates, say anything for the sale, does not provide honest service or repairs, parts orsdered under warranty, and sold to other ...

I have been to Rec Warehouse in Ft. Myers and from the moment I walked in I got the sense of not feeling very welcome. A rep(s) will walk up to you initially but when they sense y...

I have been to the Rec Warehouse in Ft. Myers three times in search of the right therapeutic spa that will fit into the area I have set aside for one.Initially when yo...

New hot tub back in 05 6800 total cost. First off never called me about the side panels having glue stuck to it--I gave up trying to get that replaced even though they told me the...

I have called multiple time to the store where we purchased our hot tub in 2007. They always tell me that someone will have to call me back but nobody ever has. This have been go...

Bought a Flores hot tub back in 2009, has several cracks on corners of fiberglass, was told by J Hensley and Pat Greene that we were approved for a hot tub. Pat (who has the person...

Very rude and unhelpful on the phone!!!!! Trying to buy replacement parts for my pool. They have now closed their Knoxville, TN. office. I can understand why!I was trying to buy fl...

I bought my hot tub and extended warranty. After 6 months my cover collapsed. In the end I had to buy a new cover (at full cost) and I already have to have boards holding it up. ...

I bought over $10,000 worth of products from REC warehouse, including an extended factory warranty,that they sold me when they knew they were leaving the state of Texas. I have cal...

Attempted to have a hot tub installed that I had bought from Costco via Rec Warehouse. The first time I called, the girl who answered said she's connect me to the installation...

I have been an installer for Rec Warehouse in FLA for many years. I stand behind my work and the product RW supplies. These reviews I'm reading are shocking. I know for a fact ...

Rec Warehouse Lakeland sold us the wrong pool liner and offer no help of any kind. When asked for Regional Manager we were given the wrong number. We called for product availabilit...

I can't believe I've gotten sucked into this place again. Made the mistake of buying a hot tub off Bid on Raleigh that came from Rec Warehouse. BIG SHOCK its been less than...

I bought a spa in Dec of 2009. In Dec 2010 it started leaking and a tech came out to repair it. He told me if he had a pump he would replace it but he did not. He repaired it and 2...

I am waiting for my repair part for my hot tub now, for over 10 weeks, really ten weeks, are you kidding me? For an electronic board? Since it's a %50 price warranty out to ten...

We purchased an oval pool in July 2009 and it leaks water daily. We have to put 500 gals. of water in it twice a week. It appears to be from where the liner pushes against where he...

Another shipment received in mail this am. I hope that an additional charge will not appear on my account! If I find that another charge has been applied, I will...

After reading some negative reviews about RecW and hearing negative things about them from a local dealer I was almost afraid to shop them for a new spa. I am very glad to say my e...

I bought a 18 x 33 above ground pool 6 yrs ago from recreational factory warehouse and paid over 6000.00 for itThe first pool liner had holes and they tried to tell me that i...

We bought a new liner (August 29) from REC Warehouse and had it installed by their contractor "TopNotch" After one month the side bottom of the pool had a hole 3 feet in diameter a...

Called in for replacement pool liner to RFW of Norcross. Told her the pool size was 15'x24'x52"h and she said we don't carry a pool that size you sure its not 26 feet. Told her I w...

Bought Cheyenne pool table from rec/warehouse greensboro was a display model did not notice that one rail did not match the others and that it was cracked and that one of the pocke...

Very rude owner in Owosso. Thinks he knows everything and the customer is always wrong. Needs to take a class in customer service. I had them work on my hot tub, told me it had fro...

From being told to drive into the area for pool pick up, debris in the way pulled into the side and damaged vehicle ($250 deductible) to vehicle. The pool being constructed up side...

I purchase a pool the 4th of july weekend. Was scheduled to be installed 3 weeks ago and all I get is excuses and pushed back. I am not happy with this company, they have poor cust...

Rec Warehouse is refusing to replace a pool pump that we brought back under warrenty. We had to replace our pool pump in June 07. May 08 it stopped working. It was suppose to have ...

I Did not know that when you buy a spa which is not cheap that you get a floor model. Spa's that people have sat in to try out. Even though they are considered "dry" ...

I got a vintage 24x4 pool from your store in charlotte I think in 1995 and now it has a hole rusted in the wall, the wall has a 25 year warranty and I can not get any help to repla...

This company must sell inferrior products as we are going on our third liner and NO pool. We bought our pool back in February, it was installed in April, now with the 4...

In 2007 I purchased an above ground pool (18x33) from this company... they actually called me to see if i was still interested in a pool after looking at one in late 2006. Salesman...