Recreational Factory Warehouse Complaints and Reviews

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Recreational Factory Warehouse
Main address: 10820 US 19 N 33764 Clearwater FL
(866) REC-WRHS, 1-800-226-7727, , http://www.recwarehouse.com/ContactUs.aspx
  • 40 complaints
  • $57.3K claimed losses
  • $1.4K average
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  • May 30
  • Shopping
  • Chesapeake, Virginia
  • Pool Warranty
  • 100

The 25 year warranty on my pool which I purchased in 4/2011 has began to rust and exploded yesterday. To my surprise they have filed bankrupt and we're a franchise owned company. Now there is no way to have them cover my warranty. Not only did the pool explode it flooded the 12,000 gallons of water into my sunroom, my laundry room, and a downstairs bedroom. I'm lost for words that... Read more

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  • May 13, 2013
  • Entertainment
  • Macon, Georgia
  • Leisure Bay Spa
  • 1
  • 1
  • 193

We purchased our Spa on July 17, 2010 and it was delivered July 29, 2010. We bought the Mellennium Series Warranty with Peace of Mind Extended Service Plan for $599. It was supposed to cover among other things “Lifetime Dura-Life Cabinet Warranty, 10 Spa Labor Warranty, 100% Mechanical Coverage, 100% electric Coverage, No plan Cap, and no travel charge” (I have the paper work). Now that we... Read more

Was this review helpful? 1 1

     

  • May 01, 2013
  • Home Construction and Repair
  • Pembroke Pines, Florida
  • Pool
  • 121

They replaced a pool that only had partial warranty which, was okay. That pool started pitting and got holes in the wall in less than a year. Went to ask about it and they cleared out! Overnight from what the building owner said. Pure disgust! They left no forwarding address. They actually don't even go by that name on the Internet anymore. Trying to get a hundred words is impossible. Short... Read more

Was this review helpful? 1 0

     

  • Feb 18, 2013
  • Entertainment
  • Richmond, Virginia
  • Leisure Bay Spa
  • 1
  • 1
  • 238

Purchased a Leisure Bay Spa from Rec Warehouse in 2010 and have been happy. I realize they closed their local locations but was assured service would not be an issue if needed. I have the 10 year "Millennium Series Warranty" which covers equipment, cabinet etc in one form or another for 10 years. Recently, a main pump was leaking and I called their main number to schedule service. I was told... Read more

Was this review helpful? 1 4

     

  • Jan 04, 2013
  • Building Products
  • 148

i bought an above ground pool from them with a 25 year warranty on the liner. In was told if anything went wrong I could get a new liner all I had to do was come into the store. I stopped by last summer. (2012) and found that the Greensboro, NC location had closed, no notice, no warning. I have no idea how to get in touch with them to see what the company willndo to replace this liner . Can you... Read more

Was this review helpful? 0 3

     

  • Nov 08, 2012
  • Shopping
  • Miami, Florida
  • 128

ordered new pool pump from Rec. Warehouse lakeland fl, paid cash. Rec had sold numerous pumps and could not fill the orders. They were not calling customers to advise them. They waited for the customer to call them or come in to tell them seems to me they are holding on to money . I followed up on the order and was told the pump was in Orlando and would be there the next day..not so. By that... Read more

Was this review helpful? 2 0

     

  • Jul 03, 2012
  • Supermarkets and Malls
  • Fort Myers, Florida
  • Admiral Pools
  • 1
  • 1
  • 154

purchased 15x24 ovalpool was told $1k installation charge ended up being $1850.00 after i did all the diging and leveling was told a 20 year warranty on the liner.it has been leaking since day one.was told it was evaporation.pool is only a month old liner has more wrinkles than a 90 year old man.(was told that is normal)not.came out today patched the hole in the pool.I have a $7000.00 pool total... Read more

Was this review helpful? 4 0

     

  • Nov 18, 2011
  • Furniture and Decor
  • Saint James City, Florida
  • Spa
  • 1
  • 1
  • 92

does not back up with service, uninformed sales associates, say anything for the sale, does not provide honest service or repairs, parts orsdered under warranty, and sold to other customers, "thiefs" DISHONEST DISHONEST DISHONEST DISHONEST does not back up with service, uninformed sales associates, say anything for the sale, does not provide honest service or repairs, parts orsdered under... Read more

Was this review helpful? 2 0

     

  • Oct 14, 2011
  • Shopping
  • Fort Myers, Florida
  • Spa
  • 2
  • 2
  • 139

I have been to Rec Warehouse in Ft. Myers and from the moment I walked in I got the sense of not feeling very welcome. A rep(s) will walk up to you initially but when they sense you have somewhat of a knowledge base they seem to walk away instead. Nobody asked what our needs were and few had any real hands on experience it seems with owning or using a hot tub. Most to the knowledge base the... Read more

Was this review helpful? 6 2

     

  • Oct 14, 2011
  • Shopping
  • Fort Myers, Florida
  • Hot Tub
  • 122

I have been to the Rec Warehouse in Ft. Myers three times in search of the right therapeutic spa that will fit into the area I have set aside for one. Initially when you walk in your are met with sales reps that are keen on selling you a spa. When you start asking questions and looking around for the right spa (based on your previous knowledge base and experience), I've found their reps... Read more

Was this review helpful? 2 3
 
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